You may contact FIOS customer service by clicking Support and Contact Us at Verizon.com. You can obtain personalized support, receive answers to a variety of questions from an automated agent or launch a live chat session.
Verizon offers support for all of its commercial and residential products at Verizon.com. You may select an option from a list of categories that concern FIOS, such as billing, TV, Internet and phone.
Depending on the category you select, a set of secondary options appears regarding setup, adding products, picture issues and other topics. For certain troubleshooting or technical issues, Verizon encourages customers to use live chat, call the company directly or visit the Ask Vz community forum.