As of 2015, customers in Australia, the Czech Republic, Ireland, Portugal and the United Kingdom can access direct contact phone numbers at Help.EA.com for customer support. Customers in other areas can receive assistance by utilizing the company's chat, email or call me features.
When players contact EA games via online chat or the call me feature, the system provides an estimated wait time for assistance. EA recommends email support for non-critical issues or general questions about EA games.
EA also allows players to connect, support each other and answer questions at Answers.EA.com. The company assists players via social media on Twitter at @AskEASupport, as of 2015.