Customers can contact Drake Software customer support via email, phone and Drake forums. Drake recommends email for more complex questions, while phone contact may be suitable for software topics such as e-filing, data entry, conversions and networking.
The Drake Software support page has links to email addresses for support personnel covering various topics that include accounting, client services and sales. Federal programmers can choose from categories such as personal, fiduciary, S corporation, gift and estate. Drake says that the support portion of its website is regularly updated so that customers can continue to use it for troubleshooting and to find answers to questions.
Drake has forums that are monitored by company representatives. Customers can post there to find out about business tactics, software and tax news. Drake also has various guides to help customers. One is the evaluation guide for tax filing, and the software user manual provides information on electronic filing, federal packages and state filing. A quick reference guide helps with data entry, hints and frequently asked questions. Drake also has a blog and a YouTube channel to help preparers.
Drake says that even during peak tax filing season, customers need only wait a few seconds before they are connected with a customer support representative. Support in Spanish is also available.