Cox Communications' customer service can be reached by calling one of the phone numbers available at the Contact Us page in Cox.com. It is also possible to contact a representative using the live online chat at the same page. Offline, customers can go into a Cox store for costumer service.
The company has divided up the help lines between eight different departments as of 2015. The live chat is more of a general help line that can give answers or direct a user to the right department if they require more specific information. If an individual wants face to face customer service, they can go into the store and get their issue dealt with.