Contact CCS, or Creditors Collections Service, by calling the toll-free number listed on its website, 888-212-8010, as of January 2016. The CCS office is open from 8 a.m. to 8 p.m., Monday through Saturday. You can also write or email CCS using the contact information listed on its website.
CCS cautions that it works as a debt collector and as such, any information it receives from you when contacting them may be used to assist in collecting a debt.
If you are contacting CCS to pay a bill, CCS offers an online payment portal. To use this portal, navigate to the CCS Secure Online Payment Processing page, and click Make A Payment. Before continuing, CCS reminds you that it is located in Roanoke, Virginia and to be sure you are making a payment to the correct collection agency.
Once you are sure that you wish to continue with your payment, click Proceed. Next, you must log in using the CCS master number and PIN provided to you in the collection notice sent by CCS. You must also enter the last four digits of your Social Security number. After logging in, you are prompted to make a payment using either a debit or credit card or an electronic funds transfer from your checking or savings account. To use a bank account for payment, you must have your ABA routing number and account number, which can be found on your check or by contacting your bank.