As of 2015, information specialists assist callers at the Better Business Bureau of Eastern Massachusetts, Maine, Rhode Island and Vermont at 508-652-4800 from 9 a.m. to 3 p.m. weekdays. Requests can be made via email to firstname.lastname@example.org or by mail at 290 Donald Lynch Boulevard, Suite 102, Marlborough, MA 01752-4705.
The Better Business Bureau of Eastern Massachusetts, Maine, Rhode Island and Vermont accepts faxed requests at 508-652-4820 24 hours a day, 7 days a week. Consumers can also text "BBB" to 24587 to ask a question. Standard messaging rates apply for communication via text messaging. The organization also connects with consumers and businesses via Facebook, Twitter, Google Plus, YouTube, Instagram and other social networking sites.