As of 2015, customers can contact Amazon.com by clicking the Contact Us button on the website. Once the customer selects the general area of inquiry, the Amazon.com system gives the options of contacting the company via live chat, email or phone.Continue Reading
Customers who prefer to contact Amazon.com directly by phone can reach the company's customer service department at 866-216-1072 in the United States and Canada as of 2015. Amazon.com offers Spanish assistance at 866-749-7538 and international support at 206-266-2992.
Amazon.com has received numerous awards for its excellent customer service. In 2014, the company topped the USA Today Customer Service Hall of Fame for the fifth consecutive year.Learn more about Customer Service