Customers who have used National Auto Loan Network to refinance an auto loan give the company mixed reviews, according to the Better Business Bureau. However, the Better Business Bureau gives National Auto Loan Network an A+ rating for the company's response to and resolution of customer complaints.
Customers of National Auto Loan Network can post reviews of the company on the Better Business Bureau website. One detailed review from May 2015 describes the poor customer service a sales representative provided over the phone.
Customers have also filed complaints against the company in which they describe their interaction with the company and their opinion of its business practices. Complaints cover a variety of specific topics, but in general, most complaints have to do with the company's failure to clearly explain loan terms and charges. In most cases, according to responses supplied by National Auto Loan Network, the information the customer needed was included in the loan documents that the customer signed.
Between January and July of 2015, the Better Business Bureau received eight customer complaints concerning National Auto Loan Network. The company responded to each complaint with clear, specific information that answered each issue, although out of a total of 28 complaints posted since August 2013, only in two of them, customers have confirmed satisfactory resolution of the issues brought out, as stated in the online complaint resolution log maintained by the Better Business Bureau.