The majority of complaints regarding Aflac center around dissatisfaction with its products or service, according to the Better Business Bureau. A minority of complaints center around issues involving billing or collection, advertising or sales, guarantee or warranty, or delivery. The company consistently responds to most of the BBB complaints, attempting to resolve them but not always to the customer's satisfaction. Unresolved complaints include cases where the BBB did not hear back from the customer regarding satisfaction with Aflac's response.Continue Reading
Aflac has an overall rating of A+ from the BBB and meets its standards for accreditation as of 2015, reports the BBB. This means that Aflac demonstrates a commitment to making a good faith effort to resolve customer complaints. The BBB does not evaluate the products or services of its accredited businesses for quality or competency, nor does it endorse them, and businesses pay a fee for accreditation review and monitoring. The BBB bases its rating of Aflac on factors such as the length of time it has been operating, the volume of complaints for a business of its size, its response to complaints and the resolution of complaints.
Aflac's BBB file dates back to 1956, states the BBB. As of 2015, the BBB is not aware of any government actions involving Aflac's conduct in the marketplace and says it has nothing to report regarding the company's advertising practices.Learn more about Insurance