Consumer Affairs is not a government agency, but is rather an Internet-based consumer resource center that operates independently of any consumer organization. Consumer Affairs is also a for-profit organization and generates revenue by placing ads on its website through third-party agencies.
Consumer Affairs creates content for its website by publishing customer reviews of companies and their products. The website's moderation team reviews these comments to remove fake reviews and spam. Consumer Affairs also gains the right to use and format any company or product review that submitted to them. As of 2015, Consumer Affairs also operates a Consumer Affairs for Brands program that allows companies to respond to consumer reviews.