Best Buy offers computer repair services such as removing spyware and viruses and troubleshooting software, email and printers. It also offers data recovery, tune-up, backup and consultation services. It has experts called Geek Squad agents available to answer questions online, by phone or in person as well as online programs that customers can use to self-diagnose problems. Its yearly tech support membership includes unlimited access to advice and some services.
Customers who need hands-on help with their computers can bring them to a local Best Buy store. Alternatively, they can request that a Geek Squad agent visit them in their homes to test their computer hardware and software and suggest solutions for service and upgrades. On its website, Best Buy has tools that customers can use to test broadband speed, create a backup disc, and scan for spyware and viruses. It also has links to sites where customers can locate and install updated drivers for their computers.
The Geek Squad tech support membership program allows customers unlimited computer tune-ups and virus removals for up to three devices. The program includes security software, cloud storage and access to advice from Geek Squad experts by phone, online or in person at a Best Buy store. The annual membership fee includes a discount on services not included in the membership, such as recovery services, data backup and hardware setup.