Some complaints about Derm Exclusive include poor customer service, aggressive sales, unauthorized charges to credit cards, charging credit cards without sending products and sending unordered products, as of 2015. Complaint damages range from about $66 to over $540.
A reviewer said that the company charged the credit card six times without sending products after being told to cancel. Other reviews state that even when customers tell customer service representatives they want to cancel or do not want to enroll in automatic ordering, requests were ignored. Reviews include words such as scam and fraud, warning consumers to avoid the company. A reviewer claimed that the company sent unordered vitamins.