Poor customer service, lack of responsiveness and inconsistencies are the main complaints about OneMain Financial. Most of the hundreds of reviews on CreditKarma.com and LendingTree.com are favorable ratings for OneMain Financial's interest rates, fees and closing costs, which customers say are good to average.
One Arizona-based customer complains that OneMain Financial is slow to address customer issues with automated loan repayment methods. Another customer who perceived a personal loan offer from OneMain Financial as insulting placed repeated phone calls to a local branch that went unanswered.
Other customers complain that OneMain Financial reneges on its offers after soliciting customers via LendingTree.com.
Overall, customers of OneMain Financial give it an average of 4.1 out of five stars on LendingTree.com and 1.8 out of five stars based on roughly 358 reviews on CreditKarma.com, as of December 2015.