Customers have lodged complaints against Specialty Merchandise Corporation on various consumer feedback websites, including USAComplaints.com, RipoffReport.com and ComplaintsBoard.com. Reported SMC issues include allegations of fraudulent business methods, abusive and substandard customer service, and dishonest billing practices.
One disgruntled customer accusing SMC of fraudulent behavior claims that promised earnings never materialized, due in part to an inefficient and misleading payment set-up, as well as a deliberately confusing website interface. Another customer alleges that the mandatory business advisor assigned to her by SMC was rude, impatient and difficult to understand. Additional complaints accuse the company of blocking membership cancellation attempts and repeatedly mishandling billing tasks, resulting in debt collection efforts and credit score damage.