As of 2015, the Better Business Bureau lists approximately 94 complaints regarding KB Home, according to the Better Business Bureau's website. KB Home and the Better Business Bureau closed and resolved all 94 registered complaints. KB Home complaints included advertising and sales issues, guarantee and warranty issues, and delivery issues.
Customers also had issues regarding problems with product or service with KB Home, notes the Better Business Bureau. A claim filed on August 8, 2015, indicated a dispute with KB Home's product and service. The client claimed that he placed a $1,000 deposit on a home and that KB Home backed out of the deal because of issues with the appraiser. The client reported that he did not receive a refund of his deposit, but KB Home later responded and mailed the client a check.