Consumers can find complaints about different companies and businesses by checking the websites of the Better Business Bureau or Yelp.com. Checking business reviews on these sites helps consumers decide whether to patronize a business or not or look for trustworthy and reliable businesses to deal with.Continue Reading
A not-for-profit organization headquartered in Arlington, Virginia, the Better Business Bureau consists of 112 independent local BBB organizations in the United States and Canada that collect and provide free business reviews for more than four million businesses. It assigns ratings to businesses based on complaints that consumers lodge on its website and on whether these businesses resolve them. Businesses that seek BBB accreditation must follow its standards. The BBB website is among the top 300 most-visited websites in the United States.
Founded by former PayPal employees in 2004, Yelp is a publicly traded San Francisco-based American multinational corporation that publishes crowdsourced reviews about local businesses that it makes available through its website and mobile apps. It also coaches small businesses on properly responding to reviews, provides information about businesses and organizes events for reviewers. It has a five-star-based rating system for businesses.Learn more about Customer Service