Consumers can view complaints to the Better Business Bureau on the organization's website. The BBB provides business reviews for almost any business or charity, including all complaints about the business filed in the past three years. It also provides an annual statistical report of complaints and inquiries.
Consumers can search the complaint database from the Better Business Bureau to check out an individual business before buying anything. Customers can submit complaints and reviews to the BBB, allowing other consumers to see what experience other customers of the business have had.
The BBB compiles all the information it obtains about a company into a business review. The BBB rates the business on a scale of "A+" for the best customer experience to "F" for the worst, based on the information available. A business may also voluntarily apply for BBB accreditation, which certifies a business has demonstrated itself to be reputable. As part of accreditation, a business must make a commitment to resolve customer complaints in good faith.
The BBB compiles all this information into an annual report that breaks down complaint statistics by industry and by complaint, revealing which industries each year are the worst offenders in drawing the greatest number of complaints and resolving the fewest.