Some companies that are known for exceptional customer service include Zappos, Trader Joe's and the Gaylord Opryland Hotel. Providing exceptional customer service means happy customers. Happy customers mean repeat business and potentially more customers due to positive word-of-mouth feedback.Continue Reading
Some of the ways to keep customers happy are to reduce irritants and annoyances, live up to any promises made and do everything better. Many well-known companies pride themselves on superior customer service.
Zappos is a mail-order shoe company. One customer ordered a number of different pairs of shoes, due to a recent medical procedure. She called the company to inquire how to send the shoes back that did not work. Upon learning of the reason, the company sent her a large get well bouquet of flowers and gave her an upgrade to VIP status.
Trader Joe'sA Trader Joe's store received a call from a customer whose 89-year old grandfather looking for home delivery as he was snowed in. Even though the store normally did not deliver, the employee took the order and the groceries were delivered free of charge.
Gaylord Opryland HotelA client fell in love with the spa clock in her room at the hotel, and contacted them to find out where it could be purchased. The hotel replied that it was made only for them and was not for sale. Upon returning to her room later that day, she found one of the clocks waiting for her as a gift. Learn more about Customer Service
Some of the primary goals of customer service are cost control, sales improvement and issue resolution; some of the strategies to achieve these goals include offering assistance at first contact, obtaining and acting upon customer feedback and establishing interaction time frames. Each goal and strategy is typically adjusted depending on the requirements of the specific business industry.Full Answer >
Convergys is a customer and information management corporation that provides services such as phone-based customer service and technical support, telemarketing services, revenue management and business-to-business sales. The company is responsible for providing outsourcing services for companies that want to pass their customer service responsibilities off to a third party. Convergys has locations in countries across the globe and provides customer service and other phone-based support services in more than 45 languages, according to the company's LinkedIn profile.Full Answer >
World-class customer service is defined as meeting or exceeding the expectations of a customer in a variety of settings, such as hotels and restaurants. Another possible meaning for the phrase is organizations or individuals performing to the highest standards and measures, especially with consideration to quality metrics.Full Answer >
Asurion's customer service numbers vary according to the wireless carrier or the retail store through which a customer purchased a device. For example, the Asurion toll free number for Verizon devices is 888-881-2622.Full Answer >