Salco is the authorized service center for all staplers made by Salco, Isaberg-Rapid, Josef Kihlberg, Fasco and Saca (Mainpack). Stanley Bostitch has service centers throughout the United States and Canada, but it does not repair office products, according to the Salco website.
Salco offers technical assistance, and often problems with staplers can be solved on the phone. Customers can call 1-877-463-2531 as of 2015, states the Salco website. If repair is needed, customers will be given a Service Department Authorization number with instructions on how to mail the stapler to Salco. The company will not accept staplers that do not have this number. Salco offers a tool replacement program if a stapler cannot be repaired.