Examples of companies that provide live chat options for customer service include Microsoft, which provides assistance with inquiries ranging from purchasing issues to technical support, and SanDisk, which provides technical help as part of its Global Customer Care program. Other examples include AT&T, Nordstrom and Nike.
Other examples of companies that provide live chat service include Verizon, which assists with both account and technical issues, as well as fellow telecommunications company T-Mobile. Sony provides live chat support, along with Dell and Skype. Digital media companies with chat support include Comcast, Netflix and Time Warner. In the banking and finance industry Bank of America and Google Wallet have online chat options for customer service. In the travel industry, RyanAir, Thomas Cook, Air Asia and Air Miles all provide chat services through their websites.
Zendesk research has found that customers experience a higher satisfaction rate from customer service chat (92 percent) compared to over-the-phone service (88 percent), web form contact (85 percent), and Facebook and Twitter (84 and 77 percent, respectively). Some companies, such as Citibank, provide service through social media channels such as Twitter, in addition to traditional channels, but do not offer online chat services. Some of the best social media customer support service is found from JetBlue, Starbucks, Walmart, Whole Foods and Xbox according to Business News Daily.