What Companies Are Allowed to Call Numbers on the National "do Not Call" Registry?


Quick Answer

As of 2015, companies conducting surveys can legally call numbers on the National Do Not Call Registry. People on the registry can receive calls from companies with which they have an existing business relationship.

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What Companies Are Allowed to Call Numbers on the National "do Not Call" Registry?
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Full Answer

Unless customers specifically ask not to be called, companies can call for up to 18 months after purchases, payments and deliveries. If a person issues an application or inquiry, the receiving company can

call for up to 31 days after receiving the inquiry, unless the applicant specifically asks not to be called. Bill collectors are exempt from the do-not-call list, including primary creditors and third-party debt collection agents.

When people receive calls in violation of the National Do Not Call Registry, they can file complaints with the FCC, which enforces the registry. When filling out complaint forms, people must provide specific details about the offending calls. These details include the time of each call, the number called, the offending company and the services or products offered.

Telephone service providers have not always respected the National Do-Not Call Registry or its parent act, the Telephone Consumer Protection Act of 1991. In 2014, Sprint received a record-breaking $7.5 million fine for not helping customers who wished to opt out of fielding calls and texts from telemarketers.

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