Common information technology support jobs encompass a variety of roles and positions; for example, hardware and software manufacturers employ IT support specialists to troubleshoot product problems for customers. Public, private and government sector organizations also employ IT support technicians to provide technical assistance in setup, maintenance and problem-solving for computer systems.Continue Reading
Working in the IT support field requires training, generally consisting of formal education resulting in a certification or degree related to information technology or computer science. Entry-level IT support positions typically include help desk and call center jobs, where the technician assists customers over the phone, via remote computer access or from some form of online chat platform.
Companies use three general categories of IT support: call-in, block hours and managed services. The first category, also known as time and material services, requires the customer to purchase materials separately and pay for a technician's services based on a pre-negotiated series of fees, usually at an hourly rate. Block hours, as a modified form of time and material services, allow businesses to pre-purchase information technology support time at a reduced rate. IT support for managed service contracts provides a pre-defined list of support tasks that are available on a continuous basis.Learn more about Career Aspirations