Common complaints about Spark Energy include dishonest billing practices that result in customers paying fees that differ than initial promises, the company imposing cancellation fees without informing customers and requiring excessive time with customer support agents to understand and investigate issues. Several complaints also cite sales representatives visiting homes and aggressively attempting to convert customers.
The utility provider Spark Energy has over 200 complaints on its page with the Better Business Bureau, with the majority focusing on issues with sales and billing, as of 2016. The billing issues commonly mention customers receiving different rates on bills than initial promises from company representatives, often resulting in larger due amounts that confuse customers. Some complaints also involve the company signing customers up for additional services or features that result in unexpected charges, with one customer claiming Spark Energy renewed the account despite a request for cancellation. Other customers also claim the company charges a cancellation fee when the customer did not request cancellation of services.
Many other complaints through the Better Business Bureau, as well as other consumer affairs sites, also mention visits from aggressive and rude sales representatives at the homes of customers and potential customers. These complaints mention the sales representatives lying about their identities to gain access into the home and insulting customers for not caring about clean energy.