While most reviews for Identity Guard are positive, there are complaints about billing issues, lack of fraud alerts to the credit bureau and no medical ID monitoring. The company gets good reviews on the support it offers, customer assistance and the mobile application, states Reviews.com.
The few complaints about the company come from rather minor incidents such as double billing, which took a few days to refund, notes SiteJabber.com. Customers have some mild complaints about the company not alerting the credit bureaus when fraud alerts occur. Customers have to manually send these alerts to the credit bureau. With medical ID theft becoming a growing area of concern, it is important to be covered for this type of theft, but this company does not offer any protection for this type of fraud as of 2015.
Other less common complaints include unavailability of customer service, long hold times and lack of name removal from mailing lists. The company also does not handle inquiries for accounts by email. These complaints and reviews make up a very small portion of comments about the company as of 2015. Overall the company gets four stars or more from various review and rating sites including SiteJabber.com and Reviews.com.
The information protection, recovery assistance and additional coverage for computers makes Identity Guard a good value for the services provided by the company, according to Reviews.com.