Common complaints about World Ventures Marketing LLC include failure to offer refunds and membership cancellations, unclear definitions of payment processes and a lack of opportunities for new members to sell products. Many customers also complain about the payment structure of the company, which focuses on collecting earnings through recruiting new sales representatives.
World Ventures Marketing LLC offers sales associates the opportunity to travel and sell different products from the company's catalog, but only after paying an entrance fee to participate in the program. Many sales associates have filed complaints against the company for failing to issue refunds on the enrolment costs for issues ranging from inability to use the service to a lack of available opportunities. Some sales associates also complain about the company's refusal to honor promises made by customer service representatives, such as cancelling enrolment in the service within a given time period or disengaging automatic payments.
Another common complaint is that the company does not clearly outline the benefits for sales members. The company uses a points system wherein sales members are able to earn points and apply them for discount on trips and vacation packages, with members claiming the company does not allow agents to earn discounts but instead offer the option to apply membership fees towards the trip costs. Some sales members also complain that the only way to earn money through the company is to recruit other sales associates and gain payments from their membership fees, similar to that of a pyramid scheme.