As of November 2015, Yelp has 11 customer complaints about Sedgwick Claims Management Services, Inc. concerning denial of claims, the lengthy period to process claims and poor customer service. It rates a one star out of five stars. However, Sedgwick holds an A+ rating on the Better Business Bureau website.
Customers complained of being denied their medical claims and disability claims. Several customers wrote of having to do endless phone calls, follow-ups and faxing of paperwork. Some also complained of lost paperwork, being given the run around and unreturned phone calls. Many of the customers claimed to get decent treatment only after retaining the services of an attorney.
Based in Memphis, Tennessee, Sedgwick CMS offers claims administration and productivity solutions to its corporate clients in the United States and Canada. It specializes in the areas of workers’ compensation, short and long-term disability, as well as general, auto and professional liability insurance.