The most common complaints leveled against Embassy Loans by customers through the Better Business Bureau are related to wrongful repossession and payment issues. These include illegal repossession of cars with payments that are made but not posted, double charges, and required prepayment of auto insurance costs.Continue Reading
The next most common complaint against Embassy regards its customer service, according to BBB records. Multiple customers report difficulty with Embassy phone representatives. The company is allegedly disorganized about retaining a record of such conversations.
Embassy Loans retains an A+ rating with the Better Business Bureau because the company has responded to all of the complaints filed with the BBB. Embassy addresses the wrongful repossession claims by explaining its policies and the law under which it operates.
Users on the Complaints Board's Embassy Loans forum fault the company for making title loans illegally. One customer complains that he did not receive the money from his Embassy loan or compensation for the fees he paid to Embassy. Other customers report that their car titles did not show as clear within the promised time frame of paying off the Embassy loan. One user warns that Embassy Loan is not authorized as a title loan lender under Florida law.Learn more about Credit & Lending