One complaint against Choice Home Warranty was for an incorrect $55 charge for a service call, during which time the product wasn't fixed properly, causing a customer to choose an outside contractor to make necessary repairs. The customer was eventually reimbursed, but charged for a second service call even though the second call was for the initial problem. Other complaints against Choice Home Warranty involved a service technician that wasn't properly educated on the repairs that were needed and difficulty getting phone calls returned, reports ConsumerAffairs.com.
More complaints against Choice Home Warranty involve $300 payoffs for one customer's washer and another customer's dryer that needed to be replaced. One customer stated that due to the age of the washer, Choice Home Warranty wouldn't fix it. The company decided to pay each customer $300 to find replacements independently instead of replace the units, according to ConsumerAffairs.com.
Another customer complained of an experience with a defrost timer that needed to be replaced. A service technician diagnosed the problem, but told the customer that it couldn't be replaced until the part completely stopped working. The customer complained that the technician said if this occurred within 30 days of the first call, no additional fee would be necessary, but if it occurred after 30 days, the customer would be charged for another service call.