The complaints page for Amazon on the Consumer Affairs website shows complaints that, at a glance, fall mainly into three categories: customer service, late shipping, and receiving the wrong, used or damaged items. PissedCustomer.com lists the main complaint categories as: poor customer service, attitude, and deceptive shipping practices.
Complaints about Amazon are in line with most major online retailers; complaints about customer service, missed shipping dates, and items received were damaged, used, wrong, or not as advertised. Many of the shipping complaints highlight the offering of guaranteed two-day shipping with Amazon Prime as either employing deceptive practices such as changing the guaranteed shipping date or simply being delivered late. As nearly all problems result in a call to customer service, it is not surprising that the main complaint would be customer service, whether for the shipping problems or any other problem one might encounter.