The most common complaints against timeshare vacation seller Festiva are problems with the product or service, advertising and sales issues, and billing and collection issues, according to the Better Business Bureau. As of October 2015, customers logged a total of 388 complaints over the last three years.
The BBB has a low F rating for Festiva based on several reasons, such as the high number of customer complaints, failure to respond to or resolve some of the complaints, and ongoing government action against the business. The company has a pattern of customer complaints involving its selling practices and contract disputes.
Founded in 2000 and based in Orlando, Florida, Festiva sells vacation memberships to U.S. and Caribbean resort destinations. It claims to have close to 95,000 members.