The No. 1 complaint in regard to the Afni Inc. Collection Agency of Bloomington, Illinois, is billing/collection issues, as noted on the website of the Better Business Bureau of Central Illinois. Problems with product/service is the category logging the second-largest number of common consumer complaints.
A large number of the consumer complaints allege that Afni Inc. sent the consumers collection notices regarding delinquent accounts for services they never used, such as a cell phone or cable television account, as noted in the complaints section of the Better Business Bureau of Central Illinois. In some cases, the complaints involve receipt of a collection notice for a previously settled debty, as in a bankruptcy case. Consumers also express frustration at the questionable debt showing up on their credit report. An inability to make contact and establish communication with the company is also a common complaint.