What Are Some Common Car Insurance Complaints?


Quick Answer

Common auto insurance complaints include slow claims processing, indifference of the insurance company or its representatives, a lower than expected reimbursement and delayed accident investigations. Most complaints about auto insurance companies are related to how the companies handle the claims. Doing proper research on an auto insurance company goes a long way in making sure that it does not have any reliability issues, according to DMV.org.

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Full Answer

One way to check the reliability of an auto insurance company would be to check its complaint ratios. The State Department of Insurance tracks the number of consumer complaints against an insurance provider. The complaint ratio is the number of complaints for every 1,000 accident claims filed with the auto insurance company. A high complaint ratio may be indicative of the company's poor customer service.

Consumers can access an insurance company's complaint ratio for the last 3 years. Consumer complaint ratios are usually available on each state's Department of Insurance website.

Apart from complaint ratios, it is wise to do research on an auto insurance company's financial stability rating. A good rating means that the company is able to pay claims, according to DMV.org. Financial stability ratings are available from Standard & Poors and A.M. Best.

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