To file a claim with DHL for a lost shipment, complete the claim form available online at DHL-USA.com. Only the claim rights owner can complete and submit the claim form. If the shipper is not the claim rights owner, DHL requires written authorization from the claim rights owner to process the claim.
DHL requires a copy of the waybill, if available, and a retail invoice to process a claim. If the lost shipment includes items purchased online, the company requires documentation of the online transactions. Information that identifies the lost shipment, such as serial numbers or unique marks, is also necessary to process a claim.
Fill out the claim form by entering the shipper and claimant information. Next, provide details about each item in the lost shipment. To complete and submit the claim form, upload the required documents in a ZIP file equal to or less than three megabytes in size.
DHL notifies the claimant when her claim enters the DHL system and when it reaches a resolution. The company also contacts the claimant if it needs any additional documents. Most of the claimants who submit all the required documents can expect an outcome within 30 calendar days, according to DHL.