Check the history of complaints about a company by searching on sites such as BBB.org, ConsumerFinance.gov and RipoffReport.com, as of 2015. Each site contains tools to locate companies according to name or industry and read complaint details. Another method is to check on websites that specialize in companies within a specific industry, such as NAIC.org.
BBB.org is the official website of the Better Business Bureau and includes a search tool to locate the company profile and all related consumer complaints for numerous private and public entities. The tool supports queries for an organization's name, phone number, email address or website URL, with individual pages featuring an overall rating form the bureau and a breakdown of the number and type of complaints. Users are also able to read the actual text of complaints against the company, as well as any responses to the consumer.
ConsumerFinance.gov focuses on complaints for businesses or charities that involve financial services and includes information about relevant laws and regulations along with a search tool to find companies. Users may also download data regarding complaints for specific services, such as credit card companies or student loan companies.
RipoffReport.com includes consumer complaints about companies from site users in addition to editorial articles about offending companies. Its also offers news articles and other documents that follow official actions taken against companies.
NAIC.org allows users to locate official complaints against insurance companies through a search system that recognizes keywords and official company codes.