Q:

How do you check your customer order status on eBay.com?

A:

Quick Answer

To check your customer order status on eBay.com, click on the Sign In link on the top left-hand side of the home page to sign in to your eBay account. Provide the login credentials, click on the My eBay link, and then select Purchase History from the drop-down list.

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Full Answer

Locate the specific order on the Purchase History page, and click on the tracking number to view the order status on the Shipment Details window. EBay does not provide tracking numbers for orders that are still in the processing queue, or orders shipped directly from companies that do not provide tracking information.

Alternatively, to view the customer order status via email, go to the Purchase History page, and copy the order number. Go to the carrier's page, paste the order number into the online order tracking tool, and then click Search or a similar phrase.

For example, if the order is arriving via United States Postal Service, go to the USPS website, enter the tracking number into the search box at the top right corner of the page, and then click on the magnifying lens icon to search. Click on the down-facing arrow next to Email Updates, enter your name and email address, and then click on the Get Updates button.

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