Q:

How do you check your balance on SunPass?

A:

Quick Answer

The best way to check your Sunpass balance is to log in to your Sunpass account online. To do so, visit the Sunpass website and click on Log In To Your Account. To gain access, input your username, Sunpass Account number, or transponder number and PIN. This brings up your profile which includes the amount of your account balance and allows you to replenish this balance as needed.

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Full Answer

Users who have difficulty accessing their Sunpass Online account due to forgetting their account number or transponder number can contact the Sunpass Customer service number at 1-888-865-5352. In order to verify your identity, the customer service representative asks a series of identifying questions before providing any other information. Once he has ascertained your identity, the customer service representative provides your account number, allowing you to access your account balance online.

One indirect way to check your balance is to listen for your transponder. Some transponder models emit a series of high and low tones when the driver goes through a Sunpass lane, and these noises indicate the driver's balance is below 10 dollars. However, no tones emit through the Mini transponders or through the eGoPlus portable transponders.

Finally, users can check their Sunpass balance by using a Touch-N-Buy kiosk and entering their transponder number.

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