Who Is in Charge of Consumer Service Complaints?


Quick Answer

As of March 2015, the Better Business Bureau handles many complaints about customer service. It is possible to file complaints through the Bureau's official website by clicking on the Start Your Complaint button at the bottom of the page for the online complaint system.

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Full Answer

Consumers should be aware that the Better Business Bureau does not handle complaints that contain profanity or other offensive material. The Bureau also does not deal with workplace disputes or claims of discrimination. Complaints about health care providers or legal services are also not appropriate for the Bureau.

Once a consumer makes a complaint, the Bureau contacts the business in question within two business days. Businesses then have 14 days to respond.

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