Some characteristics of a servant leader include listening, persuasion, empathy, supportiveness and conceptualization. Servant leadership uses caring and ethical behavior and it involves others in the decision-making process.
Listening creates trust because it shows people that their views are important and the leader may use them in the decision-making process. By listening, the servant leader clarifies and identifies the will of those he serves.
A good servant leader is persuasive. He looks forward to convincing people and not coercing them to comply by using his position of authority. The leader must work with groups, and he should make sure that he builds consensus with those who he works with.
It is important for a servant leader to be empathetic. Empathy involves recognizing and accepting people for their unique and special talents. Successful servant leaders are those who have perfected the art of being an empathetic listener.
Being supportive is about helping people with the problems that they face in life. The servant leader should support the person and offer him opportunities for personal growth. However, being supportive does not mean that the leader neglects his family responsibilities or leisure activities.
Conceptualization is important for a servant leader. The leader must think about the next opportunity, next generation and next leader. He must make decisions that can benefit people in the future. Also, the leader should create and implement a long-term strategy that leads to success.