An efficient process improvement plan clearly identifies the target base, either internal employees or external customers, and focuses on discovering specific areas in which the company may improve, as well as the ideal outcome of the changes. It also features actionable steps to improve according to the findings and changes over time to stay relevant.
A process improvement plan allows a company to conduct research and evaluations on a segment of its operation to ensure that it is functioning efficiently and making the necessary improvements to keep up with its competition and changing environment. Creating a plan begins with defining its purpose by identifying a single focus, such as the satisfaction of customers with a particular product or the method the sales team uses to locate new clients. By outlining the scope of the plan, the participating parties are able to more accurately monitor behaviors and tactics and develop more realistic and helpful suggestions for improvement.
The plan must also capture the current situation within the company and explain why it is not effective. This allows the company to avoid repeating the same mistakes and develop strategies for moving in new directions. For example, if the goal of the document is to increase response time in a customer service department, and the research finds that the ticketing service does not meet the needs of the company, the improvement plan lists how the tool fails and explains what the company needs in a new tool.