Bad customer service often starts with bad choices on the part of management, whether it's not hiring the appropriate staff or not training staff according to a positive customer service vision. Customer service may also be unsatisfactory due to representatives not truly listening to their customers.Continue Reading
A customer service department's vision must be clear and concise. Unfortunately, representatives hired to carry out customer service duties often don't receive training that allows them to meet the company's goals, or those goal are not made clear to them.
Bad customer service can also result when a representative knows the vision of the company but tunes out the customer's needs in order to pitch what he has been trained to offer. In order to provide good customer service, a customer service rep must keep in mind both what the company wants and what the customer wants. When customer service reps tune out their customers, the customers are less likely to come back to the business and may even tell others not to go to the business. Businesses must remember that, though their vision matters, the customer keeps the business operating. Bad customer service representatives forget that their job is primarily to serve the customers.Learn more about Customer Service
Some of the primary goals of customer service are cost control, sales improvement and issue resolution; some of the strategies to achieve these goals include offering assistance at first contact, obtaining and acting upon customer feedback and establishing interaction time frames. Each goal and strategy is typically adjusted depending on the requirements of the specific business industry.Full Answer >
Convergys is a customer and information management corporation that provides services such as phone-based customer service and technical support, telemarketing services, revenue management and business-to-business sales. The company is responsible for providing outsourcing services for companies that want to pass their customer service responsibilities off to a third party. Convergys has locations in countries across the globe and provides customer service and other phone-based support services in more than 45 languages, according to the company's LinkedIn profile.Full Answer >
World-class customer service is defined as meeting or exceeding the expectations of a customer in a variety of settings, such as hotels and restaurants. Another possible meaning for the phrase is organizations or individuals performing to the highest standards and measures, especially with consideration to quality metrics.Full Answer >
Asurion's customer service numbers vary according to the wireless carrier or the retail store through which a customer purchased a device. For example, the Asurion toll free number for Verizon devices is 888-881-2622.Full Answer >