The Financial Ombudsman Service does not provide car insurance quotes, but rather it helps consumers who are having problems with their auto insurance provider. The Financial Ombudsman Service is a government agency in the United Kingdom that investigates and arbitrates disputes between consumers and businesses providing financial services, including insurance.
MoneySavingExpert.com reports that before U.K. insurance laws were reformed in 2013, auto insurance was often quoted and sold improperly because the law did not require insurers to perform due diligence in asking questions to determine policy suitability. This resulted in many rejected, delayed and unpaid insurance claims when policyholders attempted to seek reimbursement. The Financial Ombudsman can assist consumers with these types of problems.
The Financial Ombudsman Service was authorized by the U.K. Financial Services and Markets Act of 2000. Consumers must make an attempt to resolve their complaint directly with the business before the ombudsman can make a ruling, according to Wikipedia. Businesses have a maximum of eight weeks to resolve a complaint. The Ombudsman is an independent and impartial agency that is charged with applying fair and reasonable standards in its rulings. During the 2013-2014 period, the Ombudsman found in favor of consumers 58 percent of the time.