TurboTax offers an AnswerXchange on its official website, Intuit.com, to serve its online customer base. Users ask questions and get answers from TurboTax experts and members of the TurboTax community. Experts answer more than 1,500 questions daily during peak times, according to TurboTax.
In addition to giving customers the ability to ask unique questions specific to their tax situations, TurboTax also offers a FAQs section of frequently asked questions from other users of its software. Website visitors browse by topic from a list of questions sortable by latest question activity, newest questions or most popular questions. The site offers a search box for quick searches of existing questions for immediate reference.