Q:

How can you get a Steelcase Leap chair repaired?

A:

Quick Answer

To get a Steelcase brand Leap chair repaired, contact the store via email or phone. The store either sends you a replacement part or has your chair fixed by a local repair team.

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Full Answer

  1. Keep your original proof of purchase

    When you purchase a Leap chair from Steelcase via its online store, keep your original proof of purchase to help facilitate repair service.

  2. Contact Steelcase

    Contact the company via email or phone to get your Leap chair repaired. The company's office hours are Monday through Friday, 8 a.m. to 6 p.m. Eastern Standard Time. The company sends you a replacement part for your Leap chair for you to install, or has your chair fixed by its local repair team. Steelcase's limited warranty applies only to products purchased directly from its website or an authorized dealer in the United States or Canada. If the product is defective in materials or workmanship, Steelcase repairs or replaces the affected product at no charge, or refunds the purchase price if the repair or replacement is not practical or cannot be done in a timely manner.

  3. Contact the dealer

    If you did not purchase your chair from Steelcase's website and instead purchased it directly from a Steelcase authorized retailer, contact the retailer that you purchased the product from to get your Leap chair repaired. Steelcase has over 650 dealerships located around the world. The Steelcase website has a search tool for dealers of its products.

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