For emergencies, customers can call PECO Energy Company at any hour at 1-800-841-4141. The customer service phone number, 1-800-494-4000, is available Monday through Friday, from 7 a.m. to 7 p.m. Customers can also complete a form on PECO.com to have PECO respond by phone or email.
PECO's mailing address is PECO Customer Service Center, 2301 Market Street, Philadelphia, PA, 19103.
PECO.com lists bill payment locations and provides forms for service requests. Its Outage Center lets customers check the status of power outages in their areas. Mobile users can access account information and report outages via PECO Smart Mobile On-the-Go.
Low-income residents can get help lowering electric or gas usage from the Low-Income Usage Reduction Program at 1-800-675-0222. To contact PECO's Customer Assistance Program or Customer Assistance and Referral Evaluation Services program for help paying the bill, call 1-800-774-7040.