Customers can save money through West Penn Power Company through special assistance programs, fee-reduction plans and various bill payment options, notes the First Energy Corp website. Customers can apply online or call the company through the program-specific phone number listed on the company website.
West Penn Power Company offers several special assistance programs for customers, including the WARM Program, states the company website. The WARM Program is designed for low-income households. Eligible participants will meet with a representative who will perform an in-home energy evaluation, create an energy-savings plan and install energy-saving items, such as bulbs and weather-stripping. Customers can determine their eligibility by calling (800) 207-1250 during office hours, as of 2015.
The Dollar Energy Fund is a fee reduction plan offered through the company for customers who have experienced a hardship and require temporary payment assistance. Customers can determine their eligibility by calling (800) 683-7036.
West Penn Power also offers different payment plan options, including the Average Payment Plan, which allows customers to pay the monthly average of their energy use year-round. This allows customers to have the same payment every month, rather than making higher payments during peak energy months. Other available payment options include extended due dates and extended payment plans, which are described on the company website.