Buyers can return orders from Amazon.com back by following the procedures outlined on the website. The basic return procedure consists of printing a label and authorization, preparing a package, attaching a return label to the package and shipping the item back to Amazon.com.
Customers can return most unopened new items within 30 days of delivery in order to receive a full refund. Amazon.com offers customers the ability to check the status of both their returns and refunds. The refund process takes about two to three weeks. Baby items, cell phones with service and collectible coins are subject to additional rules. Amazon.com does not accept returns of software downloads and hazardous materials.
Separate policies apply to both returned gifts and to items from third-party sellers. Some third-party have policies that are similar to those of Amazon.com, whereas others differ. Those whose products are eligible for Amazon Prime will have the same return policy as other Amazon Prime products. Customers usually ship items from third-party sellers back to these individuals rather than to Amazon.com.
Some items may be subject to special return offers. For example, some of Amazon's fashion offerings come with a free return guarantee. Policies on free returns list limitations.