On PetSmart.com's Contact Us page, the company receives general customer service questions through the phone number 1-888-839-9638 or through its email form. The company may also be reached through its social media accounts, especially on Facebook and Twitter.
Customers who received a survey invitation can enter their 16-digit PIN on PetSmartFeedback.com, the website where PetSmart runs its customer satisfaction survey. Select the appropriate survey based on the PetSmart service that you have obtained or based on what is printed on the receipt. English and Spanish versions of the survey are available.
To leave feedback on the PetSmart website, click on the Feedback button at the lower right hand corner of the website to rate its web interface and functionality.