How can a Pacific Gas & Electric bill be paid online?


Quick Answer

As of 2015, a Pacific Gas & Electric (PG&E) bill can be paid online through the energy company's My Energy program or through EZ-Pay, which is a third-party payment service. The PG&E My Energy online payment system requires a sign-up process and is a no-fee service. Both the My Energy and EZ-Pay online methods post payments the same day they are made provided the transaction is completed by 5 p.m., as noted by the PG&E website.

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How can a Pacific Gas & Electric bill be paid online?
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Full Answer

The PG&E My Energy no-fee online payment system does not take credit card transactions, and a checking or money market account must be used. The system's registration process requires users to enter their PG&E account number, phone number or meter number, choose a security question and create a password. After customers sign up with the My Energy program, they can also manage their bills online and monitor their energy usage and costs. A "Check your status" feature enables My Energy users to obtain progress reports on service restorations when outages occur, as noted on the PG&E website.

EZ-Pay is a one-time payment method that requires no registration and charges a convenience fee for each transaction. The third-party system accepts payments from checking accounts and savings accounts, and can process credit and debit transactions made by VISA, MasterCard and Discover.

PG&E customers who wish to make their payments using their smartphones can pay by eCheck, VISA, MasterCard or Discover. A convenience fee is applied to each smartphone transaction. A free mobile phone application is available for iPhone, Android and Blackberry devices, as stated by PG&E.

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