Consumers should contact the customer service for Pioneer directly to find out if the policy is active, recommends the National Association of Insurance Commissioners. The covered person's name, Social Security number and state where the policy was purchased may be necessary to recover the lost policy.
Pioneer Security Life Insurance Company offers an online service allowing consumers to obtain policy numbers using personal details, according to its website. Information about the person covered by the insurance policy may be necessary to receive benefits, explains the National Association of Insurance Commissioners. Finding information about a lost policy may require contacting the company and looking through personal financial records. State insurance departments may be able to assist with locating company information.
If looking for a policy for a deceased family member or friend, consumers may find information in personal files or by speaking with any financial advisers or others involved in the deceased individual's finances, suggests the National Association of Insurance Commissioners. If beneficiaries of a life insurance policy are unknown, the state may require the benefits to be turned over to the state's unclaimed property office. If beneficiaries come forward later, they may need to obtain the funds from the state directly.