Customers can view online complaints about dating service It's Just Lunch on consumer review website Yelp.com. Founded in 1991, It's Just Lunch claims to be the world's number one matchmaking service, targeting as its primary clientele busy professionals who do not have time to look for partners the traditional way.
Complaints on Yelp about the company's dating service include the poor quality of matches, the high cost of the service, poor customer service, misrepresentation and contract issues. Several customers complained that they were given dates that did not meet their search criteria. Some complained of being locked into contracts that required payment of expensive monthly fees. Other customers wrote of matchmaking directors who do not follow up on client requests or act on feedback.
It's Just Lunch holds a B rating at the Better Business Bureau and an average 1.5 stars out of five stars based on 82 reviews on Yelp.